Privacy Policy

This Privacy Policy explains how ELH RESALE LLC ("we", "us", "our"), operating ELH Cool at elhcool.com, collects, uses, stores and protects your personal information when you use our website or place an order.

1. Information we collect

• Account data: name, email address and a securely hashed password when you register.
• Order data: recipient name, email, phone number, shipping address and chosen payment method (payment is arranged offline; we never collect or store card numbers).
• Technical data: session identifiers used to keep your shopping cart and login working between pages.

2. How we use your information

• To fulfil and deliver your orders and arrange offline payment.
• To provide customer support, returns and warranty services.
• To maintain your cart, account and order history.
• To send essential messages about your order (we do not send marketing without your consent).

3. How we store & protect it

Your data is stored on secured servers with restricted access. Passwords are hashed with strong one-way algorithms and are never stored in plain text. We retain order records as long as needed to provide service and meet legal obligations, and we delete or anonymise data that is no longer required. We never sell your personal information to third parties.

4. Cookies

We use a session cookie to keep you signed in and to remember your shopping cart as you browse. This cookie is essential for the site to function and does not track you across other websites. We do not use third-party advertising cookies. You can disable cookies in your browser, but the cart and account features will not work correctly if you do.

5. Sharing with service providers

We share only the information necessary to deliver your order — for example your name, phone and address with our shipping carriers. These providers are contractually required to use your data solely for delivery.

6. Your rights

You may at any time:

• Access — request a copy of the personal data we hold about you.
• Correct — ask us to fix inaccurate or incomplete data.
• Delete — request deletion of your account and personal data, subject to legal retention requirements.
• Portability — receive your data in a structured, commonly used format.
• Object / withdraw consent — for any optional processing such as marketing.

To exercise any of these rights, email us at hello@elhcool.com. We respond within 30 days.

7. Contact

Data controller: ELH RESALE LLC
Address: 2 Gulfstream Blvd, Ocala, FL 34482, USA
Email: hello@elhcool.com
Website: elhcool.com

8. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date. Continued use of the site after changes means you accept the updated policy.